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Communication is key

“Do you install watch batteries?”

“Yes, they’re $8.99.”

“But do you install them?”

“Yes, that’s what the $8.99 is for…”

“But how do you know what kind you need?”

“When I take the old one out, I’ll see what type it is.”

“And then you’ll put a new one in?”

“Yes, that’s the definition of install – to put a new one in.”

“And it will be the right one?”

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